Refund and Service Guarantee
At Tiviup.com your satisfaction is our priority. We work to provide you with a stable, high-quality IPTV experience at all times.
To ensure you can enjoy with complete confidence, we offer you the following guarantees:
1. 7 Days Money Back Guarantee
You are entitled to a full refund within the first 7 days from the purchase of your subscription if we are unable to resolve any technical issue you report to us.
If the reported issue is successfully resolved, no refund will be issued.
The refund is only applicable to new subscriptions and not to renewals or extensions.
2. Service Continuity and Replacement Guarantee
We guarantee the replacement of the service throughout the active period of your subscription in case of any interruption beyond your control.
If your main server encounters any issue, we will provide you with a backup server so you can continue watching the content while the main one is being repaired.
The replacement of servers will not affect the duration of your subscription.
3. Technical Support Commitment
Our technical support team is available to assist you promptly with any issue related to the service.
We will guide you through the troubleshooting and setup process for compatible devices.
Support is provided via Support@tiviup.com during our business hours.
4. Fair Use and Customer Responsibility
To maintain a reliable service for all our users:
You must use the service on authorized devices and within the terms of use.
Any misuse, illegal redistribution, or account sharing may result in suspension of the service without the right to a refund.
It is your responsibility to ensure that your internet connection meets the minimum recommended speed for smooth viewing.
5. How to Request a Refund
Contact our support team at Support@tiviup.com within the first 7 days from the activation of your subscription.
Provide us with your order details and a description of the issue you are experiencing.
We will attempt to resolve the issue before processing any refund.
